When tenant-buyers and landlords enter into a rent-to-own agreement, their signed contract typically governs all matters related to termination and refunds. However, if the signed agreement between both parties does not specify termination or refund terms, this Renterlyst Termination and Refund Policy will apply as the default policy.

Renterlyst Termination and Refund Policy

Effective Date: 6/12/25

At Renterlyst, we aim to support transparent, respectful, and fair transactions. When tenant-buyers and landlords enter into a rent-to-own agreement, their signed contract typically governs all matters related to termination and refunds.

However, if the signed agreement between both parties does not specify termination or refund terms, this Renterlyst Termination and Refund Policy will apply as the default policy.

When Does This Policy Apply?

This policy is automatically in effect only if:

• The rent-to-own agreement between the landlord and tenant-buyer does not contain any clauses about cancellations, terminations, or refunds, and

• The rental arrangement was initiated or facilitated through the Renterlyst platform.

If the agreement does include its own termination or refund terms, those terms will govern instead of this policy.

What is Covered by This Policy?

This policy applies only to Rent-to-Own arrangements, including:

• Pre-tenancy phase (between signing and move-in)

• Tenancy phase (ongoing monthly payments)

• Option-to-purchase phase (pre-sale and after executing the purchase option)

Default Termination Options & Refund Tiers

If no termination/refund terms exist in the signed agreement, the following policy applies:

1. Before Move-In (Pre-Tenancy Termination)

If the tenant-buyer cancels before move-in and they paid the Option Fee:

• 30+ days prior to move-in: 65% refund of any prepaid rent including any Renterlyst Reserved Rent Credits, minus a non-refundable $500 Early Termination fee.

• 15–29 days before move-in: 50% refund of any prepaid rent including any Renterlyst Reserved Rent Credits, minus a non-refundable $500 Early Termination fee.

• Fewer than 15 days before move-in: No refund. 

Any Option Fee paid is non-refundable unless explicitly stated otherwise in the listing or agreement.

If no Option Fee was paid, then no refunds on any prepaid rent including any Renterlyst Reserved Rent Credits. It is important to keep in mind that the Landlords have taken the property off the market and expected this lease to go through, to then begin all over.

The refunds will be disbursed to the Landlords, minus the $500 Early Termination fee.

2. During Tenancy (Mid-Tenancy Termination)

If either party wishes to terminate the agreement:

• Tenant-buyer must provide at least 30 days’ written notice to the landlord and to Renterlyst.

• Landlord may only terminate for a cause (e.g., non-payment, property damage, or breach), with supporting documentation.

• Prepaid rent beyond the 30-day notice period will be partially refunded - 70% refund of any prepaid rent including any Renterlyst Reserved Rent Credits, minus a non-refundable $500 Early Termination fee.

• Option Fee and any Renterlyst Credits are forfeited unless negotiated otherwise.
  

3. Sale or Purchase Termination

If the sale portion of the rent-to-own agreement is terminated and no clause exists in the contract:

• All rent credits and Renterlyst bonuses are forfeited.

• Renterlyst may issue refunds for Option Fees only if both parties mutually request termination and agree in writing.

• Requests must be submitted to Renterlyst at least 14 days in advance of proposed termination.
  

Non-Refundable Options

If a non-refundable rent discount or incentive was offered (e.g., discounted monthly rent or waived fees), these incentives remain non-refundable regardless of termination timing.

Platform Fee Refunds

Renterlyst platform service fees are non-refundable unless the platform itself caused the transaction to fail (e.g., technical or verification error). Refunds may be issued at Renterlyst’s discretion.

Override & Exceptions

Renterlyst may override this policy and issue a refund in the following limited situations:

• Fraud, misrepresentation, or identity theft

• Health or safety issues that render the property uninhabitable

• Mutual agreement and documentation from both landlord and tenant-buyer

• Legal obligations that require release or rescission of the contract

Important Notice

Abuse of this policy, including fraudulent cancellation claims or attempts to circumvent platform terms, may result in:

• Loss of rent credits or bonuses

• Suspension or permanent ban from Renterlyst

• Forfeiture of any pending disbursements

Need Help?

If you're unsure how this policy applies to your situation or need help navigating a cancellation, contact our support team at support@renterlyst.com.