Renterlyst Terms of Service

Legal Articles
June 12, 2025

Welcome to Renterlyst - the technology platform that provides tools and resources to facilitate residential property lease agreements between Landlords and Tenants that include a future option to purchase (commonly known as “rent-to-own” agreements). These Terms of Service ("Terms") form a legally binding agreement between you and Renterlyst, governing your access to and use of the Renterlyst website, mobile app, and related services (the “Renterlyst Platform”). By using Renterlyst, you agree to these Terms, our Privacy Policy, and other policies referenced below.

Welcome to Renterlyst
Updated: June 1, 2025

We are a technology platform that provides tools and resources to facilitate residential property lease agreements between Landlords and Tenants that include a future option to purchase (commonly known as “rent-to-own” agreements).

These Terms of Service ("Terms") form a legally binding agreement between you and Renterlyst, governing your access to and use of the Renterlyst website, mobile app, and related services (the “Renterlyst Platform”). By using Renterlyst, you agree to these Terms, our Privacy Policy, and other policies referenced below.

What You Should Know Upfront:

Dispute Resolution and Arbitration:
Please note that Section 5 includes an arbitration agreement and class action waiver that affect your rights if a dispute arises. Be sure to review it carefully.

Key Roles on the Platform:

  • Site”, “Website”, “Application” and “Platform” refers to any website or mobile application made available by Renterlyst. Renterlyst is the service provider that facilitates lease to own agreements (or Rent-to-own, “RTO”) between the Landlord-Sellers and Renter/Tenant-Buyers, but does not own, operate, or manage any properties listed.

  • “Services” refers to the Site and all services provided by Renterlyst, including tools for searching, listing, applying, managing, facilitating rent-to-own property leasing arrangements, or making payments.

  • “Renterlyst”, “we”, “us” and “our” refer to Renterlyst, Inc. and its officers, employees, agents, and affiliates.

  • “User”, “you” and “your” refers to each tenant or prospective tenant or renter, property owner, homeowner, or landlord, real estate agent or broker, real estate professional or property manager, or visitor of any Services.

  • “Property”, “Premises”, “Home”, or “Listing” refers to any residential real estate made available through the Renterlyst platform for the purposes of lease, lease-to-own, rent-to-own, or purchase. This includes, but not limited to, single-family homes, condominiums, townhouses, duplexes, multi-unit dwellings (where applicable), and any associated land, fixtures, or amenities that are part of the offering. These terms include the living space that the Tenant-Buyer seeks to rent/lease and/or eventually purchase, and that the Landlord-Seller owns, leases out, or has legal authority to offer through a rent-to-own agreement facilitated by Renterlyst.

Renterlyst is not a real estate agent, trust agent, property manager, lawyer, legal document assistant, or insurer. Contracts and/or agreements are made directly between Landlord-Sellers and Renter/Tenant-Buyers, and Renterlyst’s role is limited to facilitating the transaction and providing related support services, including payment management (as governed by our Payment Terms).

Renterlyst’s Policies & Terms

By using our platform, you agree to abide by the following policies and terms, which are part of these Terms of Service:

  • Payment Terms – Covers payments, disbursements, refunds, and related financial processes.

  • Privacy Policy – Describes how your personal data is used and collected.

  • Service Fees Policy – Explains how service fees are assessed to landlord-sellers and tenant-buyers.

  • Offline & Off-Platform Policy – outlining restrictions on collecting fees or payments outside of the Renterlyst platform and restricts certain activities from occurring outside Renterlyst to protect all parties involved.

  • Termination & Refund Policy – Clarifies rules for terminating an agreement, refund eligibility, and options to find another property or buyer.

  • Damage and Dispute Resolution – Sets out how disputes and damage claims are handled.

  • Data Handling Guidelines – Standards for how Renterlyststs manages and stores Data and how Landlords must manage Renters/Tenants/Buyers personal information.

  • Content Policy – addresses what content can and cannot be posted on Renterlyst.

  • Non-discrimination Policy – Reinforces Renterlyst's commitment to fairness, and respect in housing transactions as required by law.

You can find the full details of each of these policies in our Legal Center.

1. Prospective Tenant, Tenant-Buyer Terms:

  1. Your use of the Renterlyst Platform

1.A. Purpose of Renterlyst
Renterlyst enables prospective tenants ("Tenant-Buyers") to discover, apply for, and secure rent-to-own homes via the Renterlyst platform. Renterlyst connects Tenant-Buyers and Landlords, supports the facilitation of rent-to-own agreements, and provides ongoing services designed to help Tenant-Buyers transition successfully into homeownership. Renterlyst does not act as a real estate broker, agent, lawyer, or party to any rent-to-own agreement.

1.B. Services Provided by Renterlyst:

Renterlyst agrees to provide the following services to support the Tenant-Buyer throughout the rent-to-own journey:

  • Home Discovery: Access to rent-to-own listings and filtering tools aligned with the Tenant-Buyer's budget, preferences, and readiness.

  • Application Support: Guided application process including tenant screening.

  • Contract Facilitation: Support in facilitating rent-to-own agreements between parties including templates.

  • Credit & Savings Coaching: Tools and referrals to improve financial standing and prepare for mortgage approval.

  • Financial Dashboard: Personalized dashboard to track rent payments, credits, bonuses, and milestones toward homeownership.

  • Annual Readiness Reviews: Ongoing check-ins to evaluate progress and readiness for purchase.

  • Mortgage Readiness Services: Introductions to vetted lenders and advisors.

  • Homebuyer Education: Access to educational content and webinars to prepare for ownership.

1.C. Searching for Rent-to-Own Listings
As a Tenant-Buyer, you can search for available rent-to-own properties (“Listings”) using filters such as location, monthly rent, property type, purchase option terms, availability date, and more. Search results are determined by relevance to your selected criteria, which may include price, availability, property condition, application requirements, and/or platform history.

1.D. Applying to a Listing
When you apply to a Listing, you agree to all terms outlined by the Landlord-Seller, including monthly rent, option fees, sale price, any applicable service charges, taxes, or other required payments (collectively, the “Total Price”). By proceeding with an application, you authorize Renterlyst (or its designated payment partner) to process payments on your behalf as described in our Payments Terms of Service.

1.E. Intent to Lease with Purchase Option: Negotiating Terms in Good Faith

Once your application is accepted and you receive confirmation, you will have the opportunity to either fully accept all the terms the Landlord-Seller put forth or counter any part of the terms via the Intent to Lease with Purchase Option. The Intent to Lease with Purchase Option is the Tenant-Buyer’s opportunity to negotiate early in the process. Tenant-Buyer agrees to negotiate all terms of the Rent-to-Own Agreement (such as purchase price, lease duration, option period, and maintenance responsibilities) in good faith. Tenant-Buyer may propose additional clauses for inclusion in the agreement, which are subject to mutual agreement with the Landlord-Seller.

Tenant-Buyer is expected to engage with the Landlord-Seller honestly, fairly, and in a commercially reasonable manner throughout the negotiation process. All discussions and proposals must be conducted without coercion, misrepresentation, or intentional delay. Tenant-Buyer agrees to:

  • Communicate in a timely, transparent, and respectful manner during negotiations.

  • Utilize Renterlyst's features to facilitate agreement generation, documentation, and signature (see Electronic Signatures and Digital Document Delivery Terms). 

  • Disclose any relevant material information that may influence the transaction (e.g., financing readiness, timing constraints).

  • Avoid making unreasonable demands or last-minute changes that could compromise the progress or intent of the agreement.

  • Abide by applicable consumer protection laws and regulations that support fair and ethical dealing.

Renterlyst is not responsible for the negotiation outcomes between parties. Renterlyst does not mediate or arbitrate negotiations and is not a party to the final agreement. Any terms agreed upon by the parties must be documented through the Renterlyst platform to ensure proper contract lifecycle management and visibility.

1.F. Working with the Rent-to-Own Agreement Template

Tenant-Buyers will be provided access to a standardized Rent-to-Own Agreement template through the Renterlyst platform. This template is derived from residential lease and purchase agreements generally recognized by real estate professionals, brokerages, and state/local regulatory bodies, and is designed to be compliant with relevant local and state housing laws.

The purpose of this template is to serve as a neutral starting point for negotiations between Tenant-Buyers and Landlord-Sellers. Tenant-Buyer may review and propose modifications to terms in alignment with your personal circumstances and goals.

It is important to note:

  • Renterlyst is not a party to the Rent-to-Own Agreement and does not offer legal, financial, or real estate advice.

  • You are strongly encouraged to consult with a qualified attorney, real estate professional, or housing counselor before signing the agreement to ensure your interests are protected.

  • Renterlyst does not mediate, enforce, or interpret the terms of the Rent-to-Own Agreement.

  • Any changes or finalized terms must be documented through the Renterlyst platform in order to properly manage the contract lifecycle and maintain a transparent record of all parties’ commitments.

By using the Renterlyst platform, you acknowledge that it is a technology service provider offering tools for agreement preparation, documentation, and tracking only, and that it assumes no liability for the enforceability or content of any agreement negotiated between you and a Landlord-Seller.

1.G. Rent-to-Own Agreement

Upon all parties agreeing on the terms then a rent-to-own contract (“Agreement” or “Lease”) is formed directly between Tenant-Buyer and Landlord-Seller. This Agreement includes these Terms, the Listing terms, and any applicable policies or addendums. It is your responsibility to carefully review and understand the full scope of the agreement, including lease duration, purchase rights, maintenance responsibilities, and any stated policies before proceeding. By confirming a rent-to-own lease agreement via Renterlyst, you agree to:

  • Pay all applicable amounts including rent, service fees, and any contractually agreed option fee.

  • Enter into a binding agreement with the Landlord under the specified rent-to-own terms you both mutually agreed to.

  • Adhere to timelines, payment obligations, and the contractual terms outlined in the listing and agreement.

1.H. Renterlyst Credits, Bonuses, Holding Fee and Option Fee

To help support Tenants’ homeownership goals, Renterlyst provides lease-aligned reward initiatives to support future homeownership goals:

  • Renterlyst’s Bonus Credits: Equal to 1% of each monthly base rent payment made on or before the due date as agreed upon in the Rent To Own Agreement. The 1% is calculated prior to the application of any rent credit.

  • Renterlyst’s Reserved Rent Credits: Voluntary contributions (e.g., $100–$500/month) that Tenant-Buyers buy into to help secure their future home purchase. 1 credit = $1 USD.

Holding Fee: 

Upon agreement of the terms and prior to the Rent to Own Agreement, the Landlord-Seller may require a Holding Fee to show good faith. The Holding Fee is intended to initiate and eventually secure a rent-to-own agreement using the Renterlyst’s contract lifecycle management platform. Tenant-Buyers may be required to submit a Holding Fee as a “good faith” demonstration during the application or negotiation phase. This fee demonstrates the Tenant-Buyer’s serious intent to proceed and may be credited toward the Option Fee or initial rent payment upon final contract execution. The Holding Fee is non-refundable. However, there are situations that are beyond the control of the parties involved - example: 

  • If the Tenant-Buyer withdraws without cause or fails to meet eligibility criteria, Landlord-Seller may receive a payout of the Holding Fee, minus an Administrative & Technology Fee of 20% of the Holding Fee.

  • The Landlord-Seller will get the Holding Fee (minus an Administrative & Technology Fee of 20% of the Holding Fee) if no agreement is reached within five (5) calendar days of selection and the Landlord-Seller has acted in good faith throughout the process.

  • If the Landlord-Seller withdraws or fails to comply within five (5) calendar days of selection, the deposit shall be returned to the Tenant-Buyer minus an Administrative & Technology Fee of $100 USD.

If the Tenant-Buyer elects to conduct a property appraisal and/or a home inspection and the results are contingent to proceeding with the Rent-to-Own Agreement, then the refundability of the Holding Fee is as follows:

  • Appraisal Contingency:
    If an independent property appraisal, obtained in accordance with the terms of the agreement, results in a fair market value that is lower than the agreed-upon purchase price, and the Landlord-Seller declines to renegotiate the purchase price, the Tenant-Buyer shall have the right to request a refund. In such cases, the Tenant-Buyer will be entitled to a refund of the Holding Fee, less a non-refundable Administrative & Technology Fee of $100.

  • Inspection Dispute Contingency:
    If the results of the home inspection lead to a dispute between the parties, and negotiations fail to result in a mutually acceptable resolution within 5 calendar days, then Tenant-Buyer may request a refund. To be eligible for a refund of the Holding Fee (less a non-refundable 20% Administrative & Technology Fee), the Tenant-Buyer must provide reasonable documentation demonstrating that they:

    • Conducted the inspection within the agreed timeframe,

    • Acted in good faith during negotiations,

    • Made a reasonable effort to resolve the issues with the Landlord-Seller.

  • Renterlyst does not serve as a mediator or advisor in inspection-related matters and assumes no responsibility for the parties’ failure to reach an agreement.

II.C.Option Fee:

Upon execution of the rent-to-own agreement, Tenant-Buyers may pay an Option Fee, which grants them the exclusive right (but not obligation) to purchase the designated Property within the agreed option period and at the agreed purchase price. The Option fee is common in Rent-to-Own and Lease-to-Purchase arrangements and is legally recognized as a separate, non-rent consideration that may form part of the payments due at final purchase if the option to buy is exercised. The Landlord-Seller can set the Option Fee as part of the listing and Tenant-Buyer can accept or counter if application is accepted. The Option Fee could be non-refundable depending on the terms of the agreement between the Landlord-Seller and Tenant-Buyer.

Key aspects of the Option Fee include:

  • It is payable at the time the Rent-to-Own Lease Agreement is signed.

  • The amount and any conditions for refund or credit must be mutually agreed upon and clearly documented in the Rent-to-Own Agreement.

  • The Option Fee may be credited toward the home purchase at the final stage of the Rent to Own Lease Agreement, unless the agreement specifies otherwise.

  • If the Tenant-Buyer fails to exercise the option to buy within the agreed timeframe or under the agreed conditions, the Option Fee may be forfeited to Landlord-Seller as liquidated damages, subject to applicable laws and a 20% Administrative & Technology Fee.

Renterlyst is responsible for securely collecting and managing the Option Fee and will disburse funds in accordance with the agreed-upon terms between the Landlord-Seller and Tenant-Buyer. Renterlyst does not act as an escrow or trust agent and does not provide legal or financial advice in connection with the handling or implications of the Option Fee.

II.D.Fee, Credit, and Bonus Tracking: All bonuses, credits, and option fee contributions are transparently documented, tracked, and disclosed within the Tenant-Buyer’s Renterlyst dashboard and subject to the terms of the individual property agreement.

II.E.Renterlyst’s Reserved Rent Credits and Bonus Credits:

  • Renterlyst Bonus Credits: Tenants earn a Renterlyst Bonus equal to 1% of each monthly base rent payment (prior to the addition of the Reserve Rent Credits) made on or before the due date as agreed upon in the Rent to Own Agreement. Bonuses are only accrued with timely payments and can only be utilized and applied if the tenant exercises the option to purchase. If the purchase option is not exercised, all accrued bonuses will be forfeited.

  • Renterlyst Reserved Rent Credits: This is a buy-in credit booster to support the future purchase. The Tenant-Buyer contributes an additional voluntary monthly amount (e.g., $100 – $500+) to purchase Renterlyst Reserved Rent Credits. The credits have a one-to-one value: 1 Renterlyst Reserved Rent Credit = $1 USD. The accumulation of these credits will help Tenant-Buyer accelerate their goals towards the home purchase. These booster contributions are tracked separately.

  • Tracking Progress: All Renterlyst Bonuses and Credits contributions (including Option Fee) are transparently tracked in the Tenant-Buyer’s dashboard, showing how much has been applied and the current total balance towards their homeownership goal.

  1. Use of Option Fee and Renterlyst Reserved Rent Credits and Bonus Credits

  • Toward Home Purchase: Upon completion of the rent-to-own term and successful execution of the purchase option, the full balance of Option Fee, Renterlyst Reserved Rent Credits and Bonus Credits will be applied toward the purchase of the home - which can typically be used as part of the down payment or to cover closing costs.

  • Non-Transferable: Renterlyst Reserved Rent Credits and Bonus Credits are non-transferable and tied to the specific property and rent-to-own agreement under which they were contributed to and/or earned.

  • Disbursement Conditions: If the Tenant-Buyer successfully executes the purchase option, the Option Fee, Renterlyst Reserved Rent Credits and Bonus Credits are disbursed to the appropriate escrow or closing account. If the Tenant-Buyer chooses not to purchase the home, see below:

II.G. Default or Early Termination and Option Fee and Renterlyst Reserved Rent Credits and Bonus Credits

  1. Landlord-Initiated Termination

If the Landlord-Seller is unable or unwilling to proceed with the sale of the property due to any of the following reasons:

  • Title issues that cannot be resolved,

  • Foreclosure proceedings initiated on the property,

  • A personal or business decision by the Landlord to retain the property,

Then the Option Fee and Renterlyst Reserved Rent Credits shall be refunded to the Tenant, minus a 20% deduction to cover Administrative & Technology fees (e.g., document processing, data handling, and coordination time). Tenant-Buyer must demonstrate that they adhered to their contractual obligations of the Rent to Own Agreement during the term.

There are no cash-out options or refunds for Renterlyst Bonus Credits.

  1. Tenant-Initiated Exit Due to Significant Life Events

In the event the Tenant-Buyer experiences a significant life event (such as death of a spouse, permanent disability, involuntary job relocation exceeding 150 miles, or court-ordered divorce proceedings), the Landlord-Seller may, at their discretion, consider adjustments to the agreement, including partial refund of Option Fee or early termination, provided proper documentation is submitted. Refund requests due to Tenant-Buyer significant life events must be submitted in writing, with applicable documentation, within 30 days of the event. Refunds are processed within 45 days of approved request by the Landlord-Seller and are minus a non-refundable 10% Administrative & Technology Fee.

  • Service members are protected by Section 83.682 of Florida Statutes and will not be penalized if conditions under the ServiceMember Clause is met. See Servicemember section in the Agreement for more details.

  1. Occupancy and Tenancy Expectations

    1. III.A. Upon successful execution of a Rent to Own Lease Agreement, the selected applicant officially becomes a tenant of the property. To ensure a smooth rent-to-own process, the Tenant-Buyer agrees to the following obligations:

  • Submit accurate and complete information during application and onboarding.

  • Maintain consistent monthly rent payments and any fees or credits through the Renterlyst platform.

  • Engage with credit and financial coaching as recommended to improve mortgage eligibility.

  • Communicate any changes in employment, income, or residency status to Renterlyst and to Landlord.

  • Undergo annual reviews with Renterlyst to help determine likelihood of purchase.

  • Respond in a timely manner to outreach from either Landlord-Seller or Renterlyst.

III.B.Right to Occupy
A confirmed Rent to Own Lease Agreement provides Tenant-Buyer with the right to occupy the property during the lease term in accordance with the rent-to-own lease agreement. The Landlord-Seller retains the right to enter the property under lawful conditions (e.g., for inspections, repairs, etc), as permitted by the lease and local laws. If Tenant-Buyer defaults or break the lease agreement as indicated by the lease, the Landlord-Seller may take action consistent with local laws, including eviction or penalties.

III.C.Use of Property
Tenant-Buyer must not exceed the occupancy limits specified in the Listing or your Agreement. Tenant-Buyer is also responsible for using the property and shared common areas (if applicable) respectfully and lawfully.

  1. Modifications, Cancellations & Refunds

    1. III.A.Application Withdrawals and Cancellations
      If the Tenant-Buyer withdraws their application or cancels prior to the execution of a finalized Rent-to-Own Agreement, the Holding Fee is deemed non-refundable. However, if the Tenant-Buyer elects to obtain a property appraisal and/or home inspection, and such evaluation(s) affect the decision to proceed, the Tenant-Buyer may submit a formal written request for a refund. Any refund shall be subject to review and approval by the Landlord-Seller, and may be granted at their sole discretion, less applicable administrative or processing fees.

Appraisal Contingency:
If an independent property appraisal, obtained in accordance with the terms of the agreement, results in a fair market value that is lower than the agreed-upon purchase price, and the Landlord-Seller declines to renegotiate the purchase price, the Tenant-Buyer shall have the right to request a refund. In such cases, the Tenant-Buyer will be entitled to a refund of the Holding Fee, less a non-refundable Administrative & Technology Fee of $100.

Inspection Dispute Contingency:
If the results of the home inspection lead to a dispute between the parties, and negotiations fail to result in a mutually acceptable resolution within 5 calendar days, then Tenant-Buyer may request a refund. To be eligible for a refund of the Holding Fee (less a non-refundable 20% Administrative & Technology Fee), the Tenant-Buyer must provide reasonable documentation demonstrating that they:

  • Conducted the inspection within the agreed timeframe,

  • Acted in good faith during negotiations,

  • Made a reasonable effort to resolve the issues with the Landlord-Seller.

Renterlyst does not serve as a mediator or advisor in inspection-related matters and assumes no responsibility for the parties’ failure to reach an agreement. Supporting documentation of the appraisal and/or inspection results must accompany any refund request.

III.B.Modifications to the Rent to Own Agreement
Any modifications to a Rent-to-Own Agreement (whether related to the move-in date, payment schedule, contract term, refundability of the Option Fee, or any other terms) must be mutually agreed upon in writing by both the Tenant-Buyer and the Landlord-Seller.

III.B.1.Renterlyst is not a party to the Rent-to-Own Agreement and does not act as a mediator, advisor, or legal representative for either party. Renterlyst assumes no responsibility or liability for the content, legality, or enforceability of any modifications made between the parties.

III.B.2.To maintain accurate records and ensure continued platform support, all agreed-upon modifications must be documented and submitted through the Renterlyst platform. Any financial changes resulting from such modifications will be reflected in the users' respective Renterlyst dashboards for informational purposes only.

  1. Your Responsibilities & Conduct

    1. IV.A.Tenant-Buyer Responsibilities

You are responsible for your actions and those of any person residing with you (“Occupants”) or accessing the property with your permission. This includes:

  • Submitting complete and accurate application information.

  • Maintaining timely payments through the platform.

  • Engaging with financial coaching and readiness reviews as needed.

  • Reporting changes in income, employment, or residence status.

  • Participating in annual assessments and respond promptly to communication.

  • Keep the property in a clean and undamaged condition.

  • Following the maintenance and upkeep responsibilities as outlined in your Agreement.

  • Paying for any damage beyond normal wear and tear.

  • Respecting the property, community, and all applicable local laws.

  • Avoiding retaliatory or punitive behavior.

If you're applying on behalf of additional occupants, you must ensure they meet any eligibility requirements and understand the terms of the rent-to-own agreement. If a minor will reside in the premises, you must be legally authorized to act on their behalf and assume responsibility for their supervision and actions on the premises.

IV.B. Off-Platform Transactions

To preserve the integrity of the Renterlyst marketplace and ensure fairness to all users, any Tenant-Buyer or Landlord-Seller who initiates contact or negotiates terms through the Renterlyst Platform agrees not to complete a Rent-to-Own transaction or related lease/purchase agreement outside of the Renterlyst Platform unless explicitly permitted by Renterlyst in writing.

If Renterlyst determines that a Tenant-Buyer or Landlord-Seller has taken the transaction offline — meaning any part of the Rent-to-Own process is executed privately after being initiated through Renterlyst — the responsible party will be charged a platform circumvention fee equal to two (2) months’ stated rent. This amount reflects Renterlyst’s lead generation value and platform service investment.

This clause applies regardless of whether the parties choose to formalize the transaction through another service, directly between themselves, or via an external agent or attorney. Failure to pay the applicable fee may result in account suspension, legal action, and/or collection proceedings. See Off-Platform and Offline Fee Policies for more details.

IV.C. Assumption of Risk
You acknowledge that entering into a rent-to-own lease agreement and residing in a property involves certain risks, including but not limited to property condition, neighborhood factors, and landlord reliability. To the maximum extent permitted by law, you assume all risks associated with choosing, occupying, and maintaining the property. It is your responsibility to perform your own due diligence - including reviewing any inspection reports, local regulations, and the terms of the Listing - before entering into an Agreement.

2. Landlord-Seller Terms:

  1. Your use of the Renterlyst Platform

  2. Purpose of Renterlyst
    Renterlyst provides a platform through which property owners (“Landlord-Sellers”) may list residential properties for the purpose of entering into rent-to-own lease agreements with prospective tenant-buyers. The Renterlyst platform facilitates the marketing of such properties, collection of applicant information, screening of the applicants, and connection between Landlord-Sellers and Tenant-Buyers. Renterlyst further offers support services related to the facilitation and execution of rent-to-own agreements via electronic signature and contract lifecycle management, with the goal of enabling successful completion of the underlying real estate transaction. Renterlyst does not act as a real estate broker, agent, lawyer, or party to any rent-to-own agreement.

Services Provided by Renterlyst:

            Renterlyst may provide the following services to Landlord:

  • Lead Generation: Listing the property on the Renterlyst platform and marketing it to prospective Tenant-Buyers actively seeking rent-to-own opportunities.

  • Tenant Screening: Providing Landlord-Sellers screening data such as credit profile, rental history, income verification, and homeownership readiness to help support .

  • Contract Lifecycle Support: Providing a standardized Rent-to-Own agreement template and facilitate the coordination of signatures, documentation, and key milestones throughout the contract lifecycle (See Electronic Signatures and Digital Document Delivery Terms). While Renterlyst is not a party to the agreement and does not offer legal advice, the platform is designed to support users in maintaining organization, transparency, and compliance with applicable housing standards.

  • Payment Processing: Collecting rent, option fees, and any other scheduled payments from the Tenant-Buyers on behalf of the Landlord-Sellers, with automated invoicing and receipts.

  • Payout Management: Disbursing funds to Landlord-Sellers on a monthly basis, minus applicable platform fees, with payment status tracking.

  • Progress Tracking: Offering a dashboard for Landlord-Sellers to monitor Tenant-Buyers performance, payment consistency, and progress toward purchase.

  • Credit Support: Connecting Tenant-Buyers to credit-building tools, financial coaching, and/or educational resources to improve mortgage readiness to ensure a sale for Landlord-Sellers.

  • Communication Hub: Enabling direct messaging and alerts between Landlord-Sellers and Tenant-Buyers through a centralized platform.

  • Reporting & Compliance: Delivering annual review summaries, receipts, and documentation to help Landlord-Sellers comply with legal and/or financial requirements.

  • Partner Coordination: Supporting real estate agent engagement and financial service integrations where applicable, or acting as intermediary if no agent is designated.

In response to Posting a Listing Landlord-Sellers may post their available properties to the Renterlyst platform for prospective Rent-to-Own arrangements. All listings must:

  • Accurately describe the property, its condition, and its key features.

  • Reflect a property that you legally own and have the legal right to offer.

  • Set realistic expectations on timelines, availability, and pricing.

  • Include full disclosure of any material defects or encumbrances that may impact negotiations or a sale.

  • Provide true, accurate, current, and complete information and maintain and promptly update the listing as needed.

  • Only use media, text, or data that Landlord-Sellers either own or have explicit permission to use, including but not limited to photos, descriptions, and marketing content. By posting a listing, you represent and warrant that the content does not infringe on the intellectual property rights of any third party. Renterlyst is not responsible for any copyright, trademark, or content ownership issues arising from Landlord-Sellers submission.

Reviewing Applications 

Landlord-Sellers are responsible for reviewing prospective Tenant-Buyer applications in a timely manner using fair and objective criteria. You agree to:

  • Comply with all applicable local, state, and federal fair housing laws and regulations.

  • Maintain the confidentiality of applicant information.

  • Evaluate applications fairly and without discrimination or bias.

  • Refrain from misleading, coercive, or high-pressure tactics.

Approving an Application

Upon completion of the application review process, the Landlord-Seller may select one Tenant-Buyer applicant to proceed. Other qualified applicants should be either be designated within the platform as “Denied” if Landlord-Seller wishes not to proceed with the applicant or as “contingent” as back up in case the approved application does not enter into an agreement. This selection will trigger the next step in the Renterlyst process, which includes:

  • Notify the applicant of the Landlord-Seller’s selection.

  • The initiation of mutual agreement on key terms of the Rent-to-Own Agreement with selected applicant.

  • Selection and scheduling of a home inspection and/or appraisal, can be initiated by the chosen prospective Tenant-Buyer.

By designating a selected, approved applicant and updating applicant statuses through the Renterlyst platform, the Landlord-Seller acknowledges their commitment to move forward in good faith toward a final Rent-to-Own Lease Agreement. Approval is non-binding until both parties execute the Rent-to-Own Agreement.

  1. Negotiating Terms in Good Faith 

Tenant-Buyer may counter or negotiate the initial terms of the listing. If so, Landlord-Seller agrees to negotiate all terms, including price, duration or term, and responsibilities, in good faith. Landlord-Seller may propose additional clauses (either "banked terms” in the Renterlyst platform, or their own) to be included in the agreement, subject to mutual agreement with the Tenant-Buyer. Landlord-Seller is expected to engage with Tenant-Buyers honestly, fairly, and in a commercially reasonable manner when negotiating the terms of the Rent-to-Own Agreement. All discussions and proposals must be conducted without coercion, misrepresentation, or intentional delay. Landlord-Seller agrees to:

  • Engage in timely and transparent communication during negotiations.

  • Not withhold or misstate material information that could affect the decision-making of the Tenant-Buyer.

  • Avoid unreasonable demands or changes that could compromise the spirit of the agreement.

  • Comply with applicable contract and consumer protection laws governing fair dealing and disclosures.

Renterlyst is not responsible for the outcome of negotiations. Renterlyst does not mediate or arbitrate negotiations, and is not responsible for the final terms agreed upon between the parties. Any agreed-upon modifications made by the parties must be documented within the Renterlyst platform for proper contract lifecycle management.

5. Working with the Rent-to-Own Agreement Template 

Renterlyst provides access to a standardized Rent-to-Own Agreement template, which is designed based on residential lease agreements that align with frameworks approved by recognized authorities such as brokerages, real estate regulatory bodies, and applicable state or local housing laws. This template is intended to serve as a starting point for negotiations between the Landlord-Seller and Tenant-Buyer. As a Landlord-Seller, you understand and agree that:

  • You will use Renterlyst's features to facilitate agreement generation and signature (see Electronic Signatures and Digital Document Delivery Terms).

  • You may propose modifications, incorporate additional clauses (also known as “banked terms”), or negotiate any other additional terms with the Tenant-Buyer, provided that all changes are lawful and mutually agreed upon.

  • Not alter core legal clauses that protect both parties without mutual written consent.

  • All finalized agreement terms must be entered and documented through the Renterlyst platform for purposes of tracking and contract lifecycle management.

  • Renterlyst does not act as a legal advisor, contract drafter, mediator, or party to the agreement.

  • Renterlyst does not provide legal, financial, or real estate advice and disclaims any liability for the legality, enforceability, or fairness of the agreement terms negotiated between the parties.

  • Renterlyst is not a legal party to the contract and does not mediate disputes.

Landlord-Sellers are encouraged to consult with their own licensed attorney or real estate professional to ensure that all contractual terms comply with applicable laws and accurately reflect their intentions. Renterlyst’s role is limited to providing technology tools that help facilitate the preparation, execution, and storage of Rent-to-Own Agreements.

  1. Holding Fee

The Holding Fee is intended as good faith fee to take the listing off of the market and enter into agreement proceedings with the selected applicant(s). The Holding Fee is non-refundable. Renterlyst collects and manages the Holding Fee on behalf of the parties. The Holding Fee:

  • Demonstrates the Tenant-Buyer’s serious intent to proceed.

  • If the Tenant-Buyer withdraws without cause or fails to meet eligibility criteria, Landlord-Seller may receive a payout of the Holding Fee, minus an Administrative & Technology Fee of 20% of the Holding Fee.

  • Is only payable to the Landlord-Seller if no agreement is reached within five (5) calendar days of selection and the Landlord-Seller has acted in good faith throughout the process.

  • If the Landlord-Seller withdraws or fails to comply within five (5) calendar days of selection, the deposit shall be returned to the Tenant-Buyer minus an Administrative & Technology Fee of $100 USD.

  • If the Rent-to-Own Agreement is successfully executed, the Holding Fee may be credited toward the Option Fee.

Renterlyst is responsible for securely collecting and managing the Holding Fee and will disburse funds appropriately in accordance with the terms and outcomes of the transaction.

  1. Option Fee:
    The Option Fee is a payment made by the Tenant-Buyer in exchange for the exclusive right, but not the obligation, to purchase the property at a later date under agreed terms. This fee is common in Rent-to-Own and Lease-to-Purchase arrangements and is legally recognized as a separate, non-rent consideration that may form part of the payments due at final purchase if the option is exercised. The Landlord-Seller can set the Option Fee as part of the listing and Tenant-Buyer can accept or counter if application is accepted. The Option Fee could be non-refundable depending on the terms of the agreement between the Landlord-Seller and Tenant-Buyer.

Key aspects of the Option Fee include:

  • It is payable at the time the Rent-to-Own Lease Agreement is signed.

  • The amount and any conditions for refund or credit must be mutually agreed upon and clearly documented in the Rent-to-Own Agreement.

  • The Option Fee may be credited toward the home purchase at the final stage of the Rent to Own Lease Agreement, unless the agreement specifies otherwise.

  • If the Tenant-Buyer fails to exercise the option to buy within the agreed timeframe or under the agreed conditions, the Option Fee may be forfeited to Landlord-Seller as liquidated damages, subject to applicable laws and a 20% Administrative & Technology Fee. 

Renterlyst is responsible for securely collecting and managing the Option Fee and will disburse funds in accordance with the agreed-upon terms between the Landlord-Seller and Tenant-Buyer. Renterlyst does not act as an escrow or trust agent and does not provide legal or financial advice in connection with the handling or implications of the Option Fee. 

Landlord Expectations During Tenancy

During the tenancy period, Landlord-Sellers are expected to:

  • Maintain property condition as agreed upon.

  • Respect Tenant-Buyer’s quiet enjoyment rights.

  • Respond to necessary maintenance issues unless otherwise agreed.

  • Comply with all housing regulations and standards.

Modifications, Cancellations & Refunds 

Landlord-Sellers must:

  • Document any agreement modifications through the Renterlyst platform.

  • Consider refund requests in good faith, especially if due diligence or property condition issues arise.

  • Understand that Renterlyst does not arbitrate refund disputes, but reserves the right to suspend listings that violate platform policies.

Modifications to the Rent-to-Own Lease Agreement
Landlord-Sellers and Tenant-Buyers may mutually agree to modify certain terms of the Rent-to-Own Lease Agreement, such as the move-in date, contract term, monthly payments, or any addendums. All such modifications must:

  • Be documented within the Renterlyst platform to ensure consistency and enforceability.

  • Be agreed upon in writing by both parties.

  • Not contradict local, state, or federal housing laws.

Renterlyst provides digital tools to assist with the recording of such modifications, but is not a party to the agreement and is not responsible for the substance or enforceability of negotiated terms.

Cancellations Prior to Agreement Execution
If a Rent-to-Own Lease Agreement is not executed, the transaction may be canceled by either party. In such cases:

  • The Holding Fee may be refunded to the Tenant-Buyer or paid to the Landlord-Seller depending on the circumstances and as described in Section I.H of the Landlord-Seller Terms.

  • No Option Fee is collected or owed unless an agreement is formally executed.

Cancellations After Agreement Execution
If either party wishes to cancel the Rent-to-Own Agreement after execution, the following applies:

  • Any request for cancellation must be made in writing and acknowledged by both parties.

  • Any refund of the Option Fee or associated payments shall be governed strictly by the refund clauses within the executed Rent-to-Own Lease Agreement.

  • Renterlyst will disburse or retain fees in accordance with the refund terms as documented, and only upon written confirmation from both parties or pursuant to a legally binding resolution.

Refunds of Fees
Refund eligibility for either the Holding Fee or Option Fee is limited to the conditions stated in these Terms and/or the executed Rent-to-Own Lease Agreement. By using the Renterlyst platform, you agree that:

  • Renterlyst will not issue refunds outside the bounds of documented agreement terms.

  • Renterlyst is not responsible for disputes over funds if the refund terms are not clearly defined or agreed upon within the platform.

Disputes
In the event of a dispute related to modification, cancellation, or refund, the parties are encouraged to resolve the issue directly. Renterlyst does not mediate or arbitrate contract disputes but may suspend fund disbursement until a mutual written resolution is submitted or a legal directive is received.

  1. Landlord Responsibilities & Conduct

As a Landlord-Seller using the Renterlyst platform, you agree to uphold a high standard of integrity, professionalism, and legal compliance throughout the entire Rent-to-Own lifecycle - from listing to closing. Your responsibilities include, but are not limited to:

Compliance with Laws and Regulations

  • Abide by all applicable local, state, and federal laws, including but not limited to fair housing regulations, landlord-tenant laws, anti-discrimination statutes, and consumer protection rules.

  • Remain informed about your legal obligations as a housing provider in your specific jurisdiction, including disclosures, habitability standards, and applicable rent-to-own statutes.

Fair Treatment and Ethical Conduct

  • Treat all prospective and current Tenant-Buyers respectfully, honestly, and without discrimination based on race, color, religion, sex, national origin, familial status, disability, or any other class protected by law.

  • Refrain from any form of coercion, harassment, misrepresentation, or manipulation during any phase of the transaction.

Transparency and Communication

  • Provide accurate and complete information regarding the property, agreement terms, and any additional fees or conditions.

  • Respond to Tenant-Buyer inquiries, maintenance requests, and transactional updates in a timely, courteous, and professional manner.

  • Keep all parties informed of any material changes that could affect the transaction or tenancy.

Use of the Platform

  • Use the Renterlyst platform solely for its intended purposes, including contract lifecycle management, communications, and documentation.

  • Avoid misuse of the platform or any attempt to bypass or manipulate its processes or systems.

  • Respect the confidentiality of user information accessed through the platform and refrain from unauthorized disclosure or data misuse.

Property Condition and Maintenance

  • Deliver and maintain the property in a habitable condition as required by law and as agreed upon in the Rent-to-Own Lease Agreement.

  • Make reasonable efforts to address repairs, defects, or service requests in accordance with the agreement or local landlord obligations.

Good Faith Dealings

  • Engage in negotiations and contract execution in good faith, including providing reasonable accommodations and working toward mutually beneficial resolutions in case of disputes or modifications.

  • Avoid unreasonable delays or last-minute changes that could jeopardize the transaction or breach the terms of engagement.

Consequences of Non-Compliance
Renterlyst reserves the right to suspend or terminate your account, withhold disbursement of funds, or take other corrective action if you violate these responsibilities or applicable laws. Legal violations or patterns of misconduct may also result in permanent removal from the platform and potential legal liability.

Occupancy and Tenancy Expectations

II.A.Tenant-Buyer Obligations 

As a condition of participation on the Renterlyst platform, all Landlord-Sellers agree to the following obligations:

II.A.1.Listing Obligations

  • Accurately describe the property, including current condition, features, square footage, and any known defects.

  • Ensure all photos, descriptions, and documents used in the listing are owned by you or you have legal permission to use them.

  • Promptly update the listing if material conditions change (e.g., availability, repairs, price adjustments).

II.A.2. Application Review Obligations

  • Review all applications in a timely and nondiscriminatory manner.

  • Apply consistent and fair selection criteria to all applicants.

  • Maintain the confidentiality and privacy of all applicant information.

  • Adhere to applicable Fair Housing laws and regulations at the local, state, and federal levels.

II.A.3. Applicant Selection Obligations

  • Select one primary Tenant-Buyer and designate other qualified candidates as “contingent” via the Renterlyst platform.

  • Promptly advance selected applicants to the next contractual stage including agreement review, inspection, and appraisal.

II.A.4.Negotiation Obligations 

  • Participate in negotiations with the Tenant-Buyer in good faith.

  • Permit and help facilitate the process of a Property Appraisal and/or House Inspection if Tenant-Buyer elects to conduct them.

  • Refrain from coercion, deception, or delay tactics.

  • Be transparent about material facts (e.g., repairs needed, pending liens, HOA rules).

  • Document any terms discussed or agreed upon within the Renterlyst system for transparency and record keeping.

II.A.5.Agreement Management Obligations

  • Utilize the Renterlyst Rent-to-Own Agreement Template as a starting point for your agreement with Tenant-Buyer.

  • Clearly identify any modifications, additional clauses, or special terms prior to execution.

  • Do not use Renterlyst as a legal advisor or mediator; consult your own counsel as needed.

II.A.6.Financial Fee Obligations

  • Acknowledge that the Holding Fee (good faith demonstration) will only be disbursed to you if no agreement is reached within 5 calendar days and you acted in good faith.

  • Acknowledge that the Holding Fee may be credited toward the Option Fee if the agreement is finalized.

  • Accept Option Fees only as outlined in the Rent-to-Own Agreement; you agree not to request or demand any off-platform payments.

  • Permit Renterlyst to securely collect and manage these payments and to disburse them according to platform rules and user agreements.

II.A.7. During Tenancy Obligations

  • Maintain the property in a habitable condition unless otherwise negotiated in the agreement.

  • Fulfill any maintenance or repair obligations agreed upon in the contract.

  • Provide reasonable access for appraisals, inspections, or assessments required during the Rent-to-Own term.

  • Avoid retaliatory or punitive behavior toward the Tenant-Buyer for maintenance requests and/or complaints.

II.A.8. Modification, Cancellation & Refund Obligations

  • Work in good faith with the Tenant-Buyer on any proposed modifications or early terminations.

  • Clearly communicate if a refund of the Holding Fee or Option Fee is not possible, as per the agreement.

  • Document all amendments, cancellations, or refund decisions within the Renterlyst platform.

II.A.9. Conduct and Platform Use Obligations

  • Use the Renterlyst platform solely for lawful and intended purposes.

  • Maintain respectful and professional communication with all users.

  • Avoid retaliatory or punitive behavior.

  • Refrain from harassment, discrimination, threats, or any other misuse of the platform.

  1. Modifications, Cancellations & Refunds

III.A.Application Withdrawals and Cancellations
If the Tenant-Buyer withdraws their application or cancels prior to the execution of a finalized Rent-to-Own Agreement, the Holding Fee is deemed non-refundable. However, if the Tenant-Buyer elects to obtain a property appraisal and/or home inspection, and such evaluation(s) affect the decision to proceed, the Tenant-Buyer may submit a formal written request for a refund. Any refund shall be subject to review and approval by the Landlord-Seller, and may be granted at their sole discretion, less applicable administrative or processing fees.

Appraisal Contingency:
If an independent property appraisal, obtained in accordance with the terms of the agreement, results in a fair market value that is lower than the agreed-upon purchase price, and the Landlord-Seller declines to renegotiate the purchase price, the Tenant-Buyer shall have the right to request a refund. In such cases, the Tenant-Buyer will be entitled to a refund of the Holding Fee, less a non-refundable Administrative & Technology Fee of $100.

Inspection Dispute Contingency:
If the results of the home inspection lead to a dispute between the parties, and negotiations fail to result in a mutually acceptable resolution within 5 calendar days, then Tenant-Buyer may request a refund. To be eligible for a refund of the Holding Fee (less a non-refundable 20% Administrative & Technology Fee), the Tenant-Buyer must provide reasonable documentation demonstrating that they:

  • Conducted the inspection within the agreed timeframe,

  • Acted in good faith during negotiations,

  • Made a reasonable effort to resolve the issues with the Landlord-Seller.

Renterlyst does not serve as a mediator or advisor in inspection-related matters and assumes no responsibility for the parties’ failure to reach an agreement. Supporting documentation of the appraisal and/or inspection results must accompany any refund request.

III.B.Modifications to the Rent to Own Agreement
Any modifications to a Rent-to-Own Agreement (whether related to the move-in date, payment schedule, contract term, refundability of the Option Fee, or any other terms) must be mutually agreed upon in writing by both the Tenant-Buyer and the Landlord-Seller.

III.B.1.Renterlyst is not a party to the Rent-to-Own Agreement and does not act as a mediator, advisor, or legal representative for either party. Renterlyst assumes no responsibility or liability for the content, legality, or enforceability of any modifications made between the parties.

III.B.2.To maintain accurate records and ensure continued platform support, all agreed-upon modifications must be documented and submitted through the Renterlyst platform. Any financial changes resulting from such modifications will be reflected in the users' respective Renterlyst dashboards for informational purposes only.

III.D.Your Responsibilities & Conduct

III.E.Landlord-Seller Accountability & Conduct

As a Landlord-Seller, you are responsible for your conduct and for the conduct of any representative, agent, or third party acting on your behalf throughout the lifecycle of the Rent-to-Own transaction. This includes, but is not limited to:

  • Accurately presenting the property and providing truthful disclosures in your listing and communication.

  • Submitting timely and complete responses to applications and inquiries.

  • Maintaining availability for property showings, inspections, and appraisals as required by the process.

  • Participating in negotiation and agreement processes in good faith, with fair and commercially reasonable terms.

  • Complying with all obligations outlined in the Rent-to-Own Agreement, including maintenance and repair duties, as applicable.

  • Upholding applicable housing codes and providing a habitable residence throughout the tenancy period.

  • Responding to any Tenant-Buyer maintenance requests if applicable and communication in a timely and professional manner.

  • Avoiding discriminatory behavior or practices, and adhering to all local, state, and federal Fair Housing regulations.

  • Respecting the privacy and rights of Tenant-Buyers during the term of the agreement.

  • Ensuring any party accessing the property under your authority (e.g., contractors, inspectors) complies with safety, conduct, and scheduling expectations.

  • Using the Renterlyst platform responsibly, maintaining updated information, and documenting all contractual milestones through the system. 

  • Agreeing to all Renterlysts’ terms of use and policies.

Renterlyst reserves the right to take appropriate action, including account suspension or termination, in the event of misuse of the platform, failure to comply with legal obligations, or unprofessional behavior that jeopardizes the integrity of the Rent-to-Own process in Renterlyst.

III.F. Off-Platform Transactions

To preserve the integrity of the Renterlyst marketplace and ensure fairness to all users, any Tenant-Buyer or Landlord-Seller who initiates contact or negotiates terms through the Renterlyst Platform agrees not to complete a Rent-to-Own transaction or related lease/purchase agreement outside of the Renterlyst Platform unless explicitly permitted by Renterlyst in writing.

If Renterlyst determines that a Tenant-Buyer or Landlord-Seller has taken the transaction offline — meaning any part of the Rent-to-Own process is executed privately after being initiated through Renterlyst — the responsible party will be charged a platform circumvention fee equal to two (2) months’ stated rent. This amount reflects Renterlyst’s lead generation value and platform service investment.

This clause applies regardless of whether the parties choose to formalize the transaction through another service, directly between themselves, or via an external agent or attorney. Failure to pay the applicable fee may result in account suspension, legal action, and/or collection proceedings. See Off-Platform and Offline Fee Policies for more details.

III.G. Assumption of Risk
As a Landlord-Seller, you acknowledge that participating in a Rent-to-Own transaction carries certain inherent risks, including but not limited to the financial readiness of the Tenant-Buyer, property condition disputes, and the uncertainty of future property purchase outcomes. To the fullest extent permitted by law, you assume all risks associated with:

  • Listing and offering your property under a Rent-to-Own arrangement,

  • Entering into a Rent-to-Own Agreement with a prospective Tenant-Buyer,

  • Potential non-performance or default by the Tenant-Buyer,

  • Any property access, inspection, or occupancy during the tenancy term.

You are solely responsible for conducting your own due diligence prior to entering into any agreement. This includes, but is not limited to:

  • Reviewing the application materials submitted by the Tenant-Buyer,

  • Confirming the financial and legal implications of the Rent-to-Own structure,

  • Understanding local laws, housing regulations, and fair housing requirements,

  • Evaluating the enforceability of proposed terms and optional provisions.

Renterlyst does not guarantee the performance of either party and does not conduct legal, financial, or background evaluations of any of the documents or data. You are encouraged to seek independent legal or professional counsel before finalizing any agreement.

III.H. Flyers and Marketing Materials

Although you may use Renterlyst to generate marketing flyers that contain application links and other property information for your convenience, you accept full responsibility for ensuring that the flyers meet all applicable laws and regulations, including all applicable privacy, data security, Data Protection Legislation, fair housing laws, and marketing laws.

  1. Applications, Background Screening Documents, and Other Forms

Renterlyst may make certain documents available to you via the Platform including rental applications, background screening consent forms, adverse action letters and other templates and forms (“Forms”). You understand that these Forms are samples and offered solely as a courtesy and should not be construed as legal advice. Laws governing these Forms frequently change and differ by jurisdiction. You agree to consult with legal counsel to ensure compliance with all applicable laws.

Use of the Forms is entirely optional. If you choose to use the Forms or related processes, you agree that such Forms/processes should be considered your own and that you have consulted legal counsel regarding their use. You agree to indemnify, defend, and hold harmless Renterlyst and its affiliates from all damages or losses arising from your use of such Forms.

  1. Background Screening Reports

If you order background screening reports via the Platform from a third-party (such as TransUnion Rental Screening Solutions, Inc.), you agree to their respective Terms of Use and Privacy Policy. Renterlyst is not responsible for the content or accuracy of such reports.

You warrant that:

  • You have a permissible basis for ordering the report under applicable law.

  • You have met all applicable consent requirements.

  • You will comply with any adverse action requirements should you decline a tenant based on the report.

Some jurisdictions prohibit the use or collection of certain information. You are solely responsible for knowing what is allowed in your jurisdiction. You agree to indemnify and hold harmless Renterlyst from any claims related to the ordering or use of such reports.

Questions about report content should be directed to the report provider. Renterlyst does not store background reports.

  1. Document Uploads from Prospective Renters

You may invite prospective tenants to upload documents (e.g., proof of income, ID) at your discretion. You agree to ensure all such requests are made in a legally compliant manner and at the appropriate stage of the application process. You are solely responsible for determining what is permissible to request and when.

  1. Rent Estimate Reports

You may use the Platform to order rent estimate reports from third-party providers. Renterlyst is not responsible for the content or application of these reports. You are solely responsible for determining the utility and legal use of these reports.

VIII. Reference Check Tools

Renterlyst may provide tools for conducting reference checks. These are self-help tools, and Renterlyst plays no role in collecting or evaluating responses. You are responsible for conducting reference checks in accordance with all applicable laws.

3. Real Estate Agent, Real Estate Professionals, and Property Managers Terms of Use

The Rent-to-Own Agreements may been facilitated in part by a licensed real estate agent or broker (“Agent”) who may have introduced the parties, assisted with negotiations, or provided guidance regarding this arrangement. The parties acknowledge and agree to the following:

  1. Real Estate Agent Disclosure and Acknowledgment

  1. No Affiliation with Renterly
    The Agent involved in this transaction operates independently and is not an employee, contractor, partner, or representative of Renterly. Renterly is not a licensed brokerage or real estate firm and does not supervise, endorse, or control the Agent’s actions or advice.

  2. No Fiduciary Duty by Renterly
    Renterly is a technology platform that provides digital tools for facilitating rent-to-own arrangements. Renterly does not act as a fiduciary, intermediary, broker, or legal advisor to any party in this agreement and does not owe any duty of care, loyalty, or disclosure to the Tenant, Landlord, or Agent.

  3. Agent’s Role and Responsibility
    The Agent’s services, representations, disclosures, and obligations are governed exclusively by their professional licensing, applicable state laws, and any independent brokerage agreements. Any disputes, misrepresentations, or concerns regarding the Agent's conduct must be addressed directly with the Agent and/or their licensing authority or brokerage.

  4. Independence of Parties
    All parties acknowledge that their decision to engage with the Agent was made independently. Renterly did not recommend or endorse the Agent, nor does Renterly make any guarantees or warranties regarding the Agent’s qualifications, competence, or outcomes resulting from their involvement.

  5. Limitation of Liability
    Renterly shall not be liable for any losses, disputes, damages, claims, or liabilities arising from or related to the Agent’s services, behavior, or omissions — including but not limited to, miscommunications, contractual issues, or misrepresentation of property details.

  6. Encouragement to Seek Legal Advice
    All parties are strongly encouraged to seek the advice of a qualified attorney, real estate advisor, or financial professional before entering into or executing this agreement. This is especially important if questions arise regarding the Agent’s role, duties, or compensation structure.

  7. Commission and Compensation
    Any commission, finder’s fee, or payment due to the Agent shall be handled solely between the Agent, Landlord, and/or Tenant, as applicable. Renterly does not facilitate, disburse, or withhold any Agent-related compensation and is not a party to such arrangements.

  8. Agent Eligibility and Compliance

  9. To use Renterlyst as a real estate agent, you must:

  • Hold an active real estate license in good standing in the applicable jurisdiction.

  • Comply with all relevant local, state, and federal real estate laws and regulations.

  • Ensure your representation of a client (Landlord-Seller or Tenant-Buyer) is supported by an authorized agency agreement.

You are solely responsible for the accuracy of your license information and ensuring it remains current and valid while using Renterlyst.

  1. Representation and Agency Agreement

  2. You agree to:

  • Disclose your role as a real estate agent and the party you represent.

  • Obtain and maintain a valid written agency agreement or representation agreement with your client.

  • Ensure your client has full knowledge of your representation and agrees to your involvement in the Rent-to-Own transaction facilitated through Renterlyst.

Renterlyst is not a party to your agency agreement and does not mediate, arbitrate, or interfere with your contractual relationship with your client.

  1. Use of the Platform

You may:

  • Assist your client in posting or reviewing listings, submitting or evaluating applications, and negotiating terms.

  • Use the Rent-to-Own agreement template provided through Renterlyst to facilitate contract discussions and coordination.

  • Support your client through the contract lifecycle using Renterlyst’s tools for communication, documentation, and progress tracking.

You may not:

  • Misrepresent your role, your client’s intent, or the transaction status.

  • Use the platform for any unauthorized, unlawful, or misleading purposes.

  • Circumvent Renterlyst’s systems for negotiating or finalizing agreements off-platform.

  1. Commission and Agent Fees

All agent commissions or service fees must be clearly disclosed to your client and reflected in the Rent-to-Own Agreement or a separate written agreement.

You agree to:

  • Clearly outline any commission, service fee, or compensation structure associated with your services.

  • Obtain your client’s written agreement to pay such fees prior to any binding contract execution.

Renterlyst does not collect or disburse real estate agent commissions. All commission or agent-related fees are to be paid by the client directly or through escrow at closing if applicable. Renterlyst assumes no liability for disputes regarding agent fees or commission payments.

Finder’s Fee and Technology Fee

Renterlyst reserves the right to charge a Finder’s Fee and/or Technology Fee for transactions that result from use of the platform. These fees may be charged to:

  • Landlord-Sellers for listings posted and matched with a qualified Tenant-Buyer.

  • Tenant-Buyers for application submission and use of Renterlyst’s contract management features.

The Finder’s Fee and/or Technology Fee are separate from any real estate agent commission and will be disclosed in the applicable pricing policy or contract terms. Agents acknowledge that such fees are charged by Renterlyst in exchange for use of its proprietary tools, technology, and network, and do not constitute a commission or referral fee under state real estate laws.

XIII.Legal Responsibilities and Conduct

Agents agree to:

  • Act with integrity, honesty, and in compliance with their professional obligations.

  • Abide by the National Association of REALTORS® Code of Ethics (if applicable) or equivalent governing body.

  • Not engage in discriminatory, coercive, or misleading conduct.

  • Refrain from unauthorized sharing or misuse of client or platform data.

Violation of these terms may result in removal from the platform, reporting to licensing authorities, and/or legal action.

XIV.Platform Role and Disclaimers

Renterlyst provides technology tools to support Rent-to-Own transactions and contract lifecycle management. Renterlyst:

  • Is not a party to the Rent-to-Own agreement.

  • Does not provide legal, financial, or real estate brokerage services.

  • Does not collect or manage agent commissions.

  • Makes no representations or warranties regarding the enforceability or suitability of any agreements created using the platform.

For legal or financial advice, agents and their clients are encouraged to consult a licensed attorney or advisor.

  1. Your Account

You are responsible for your Renterlyst account and agree that you’ll only allow your designated representatives to access your account or use the Platform and Services. If you become aware of any unauthorized use of your account or the Platform or Services you must promptly report it to us.

XVI.Fair Housing Law Compliance

Submissions to and use of the Platform and Services may be subject to federal, state, and local fair housing laws, which generally make it illegal (including in advertising) to indicate any preference or limitation or to discriminate based on race, color, religion, sex, physical or mental disability, familial status (e.g., “No Children” or “Not Suitable for Children”), sexual orientation, national origin, ancestry, marital status or income source (e.g., “No Section 8”). You agree that you will comply with all housing laws.

XVII.Legal Compliance and Independent Responsibility

You acknowledge and agree that you are solely responsible for your actions, processes and interactions with tenants, potential tenants, customers, clients and all other third parties. Renterlyst does not provide legal advice, and nothing in the Services or Platform should be taken as legal advice. Your use of the Platform and Services is an acknowledgement that you understand the risks associated with use of the Services and Platform and you represent to Renterlyst that you’ve had an opportunity to receive independent legal guidance.
You understand and agree that legal compliance is your responsibility, and that Renterlyst is not responsible for any failure of a landlord, real estate broker or property manager, or any of their respective representatives to comply with applicable law.

XVIII.Flyers and Marketing Materials

Although you may use Renterlyst to generate marketing flyers that contain application links and other property information for your convenience, you accept full responsibility for ensuring that the flyers meet all applicable laws and regulations, including all applicable privacy, data security, Data Protection Legislation, fair housing laws, and marketing laws.

XIX.Applications, Background Screening Documents, and Other Forms

Renterlyst may make certain documents available to you via the Platform including rental applications, background screening consent forms, adverse action letters and other templates and forms (“Forms”). You understand that these Forms are samples and offered solely as a courtesy and should not be construed as legal advice. Laws governing these Forms frequently change and differ by jurisdiction. You agree to consult with legal counsel to ensure compliance with all applicable laws.

Use of the Forms is entirely optional. If you choose to use the Forms or related processes, you agree that such Forms/processes should be considered your own and that you have consulted legal counsel regarding their use. You agree to indemnify, defend, and hold harmless Renterlyst and its affiliates from all damages or losses arising from your use of such Forms.

  • Background Screening Reports

If you order background screening reports via the Platform from a third-party (such as TransUnion Rental Screening Solutions, Inc.), you agree to their respective Terms of Use and Privacy Policy. Renterlyst is not responsible for the content or accuracy of such reports.

You warrant that:

  • You have a permissible basis for ordering the report under applicable law.

  • You have met all applicable consent requirements.

  • You will comply with any adverse action requirements should you decline a tenant based on the report.

Some jurisdictions prohibit the use or collection of certain information. You are solely responsible for knowing what is allowed in your jurisdiction. You agree to indemnify and hold harmless Renterlyst from any claims related to the ordering or use of such reports.

Questions about report content should be directed to the report provider. Renterlyst does not store background reports.

XXI. Document Uploads from Prospective Renters

You may invite prospective tenants to upload documents (e.g., proof of income, ID) at your discretion. You agree to ensure all such requests are made in a legally compliant manner and at the appropriate stage of the application process. You are solely responsible for determining what is permissible to request and when.

XXII.Rent Estimate Reports

You may use the Platform to order rent estimate reports from third-party providers. Renterlyst is not responsible for the content or application of these reports. You are solely responsible for determining the utility and legal use of these reports.

XXIII. Reference Check Tools

Renterlyst may provide tools for conducting reference checks. These are self-help tools, and Renterlyst plays no role in collecting or evaluating responses. You are responsible for conducting reference checks in accordance with all applicable laws.

XXIV. Listing Service Integrations

You authorize Renterlyst to connect with your MLS or other real estate service tools (e.g., zipLogix™) to transmit information and manage platform notifications. For privacy and terms of such third parties, please consult their respective websites.

XXV. Platform Role and Disclaimers

Renterlyst provides technology tools to support Rent-to-Own transactions and contract lifecycle management. Renterlyst:

  • Is not a party to the Rent-to-Own agreement.

  • Does not provide legal, financial, or real estate brokerage services.

  • Does not collect or manage agent commissions.

  • Makes no representations or warranties regarding the enforceability or suitability of any agreements created using the platform.

For legal or financial advice, agents and their clients are encouraged to consult a licensed attorney or advisor.

4. General Terms of Use

1. Listings

Listings on the Renterlyst platform must include complete and accurate information about your property, including the purchase price, monthly rent, additional fees (if any), the terms of the Rent-to-Own agreement, and any rules or requirements that apply to your listing. As a user posting a listing (whether a landlord, seller, or authorized agent), you are responsible for:

  • Accurately describing the property and its condition.

  • Keeping all listing information up-to-date, including availability, rent, and property status.

  • Uploading and maintaining accurate media content such as photos and videos, which you must either own or have the legal right to use.

  • Maintaining and updating your listing calendar to reflect availability.

  • Obtaining appropriate insurance for your property and understanding the coverage details and exclusions in your policy.

Know Your Legal Obligations: 

You are solely responsible for understanding and complying with all applicable laws, regulations, rules, or contractual obligations that apply to your listing and hosting activity. This may include:

  • Local zoning laws and ordinances.

  • HOA or condominium association rules.

  • State and federal housing laws.

  • Lease restrictions or other contractual obligations.

Search Results: 

The ranking of listings in search results on the Renterlyst platform may vary and depends on multiple factors, including:

  • User search parameters (e.g., location, number of rooms, rent amount, term duration).

  • Listing characteristics (e.g., price, availability, image quality, length of time on platform, user engagement).

  • User preferences and history (e.g., prior searches, saved listings, user location).

Search results may differ across device types (e.g., mobile vs. desktop) and between map and list views. Renterlyst may also offer promotional tools allowing landlords to feature their listings more prominently in search results or other areas of the platform for an additional fee.

2. Content

Parts of the Renterlyst Platform allow you to upload, provide, post, display, or otherwise make available feedback, text, images, photos, audio, video, information, data, or other materials (“Content”). By submitting or making Content available through any method, you grant Renterlyst a non-exclusive, worldwide, royalty-free, perpetual, transferable, and sublicensable license to access, use, host, store, reproduce, modify, prepare derivative works of, adapt, publish, translate, distribute, transmit, display, and otherwise use such Content for the purposes of operating, improving, and promoting the Renterlyst Platform and its services, across any media now known or developed in the future, including but not limited to the internet and social media.

If the Content includes personal information, it will only be used in ways that comply with applicable data protection laws and Renterlyst's Privacy Policy. If Renterlyst or its affiliates sponsor or facilitate the creation of Content, Renterlyst may claim ownership of that Content, subject to supplemental terms or disclosures that will apply in those instances.

You are solely responsible for the Content you contribute and affirm that you either own the rights to such Content or have obtained all necessary rights and permissions to grant Renterlyst the rights described in these Terms. You are liable for any Content that violates or infringes the intellectual property, privacy, publicity, or other legal rights of third parties.

All Content must comply with Renterlyst’s Content Policy and Nondiscrimination Policy, which prohibit content that is illegal, misleading, harmful, discriminatory, harassing, obscene, violent, deceptive, or otherwise objectionable. You agree not to post or share any Content that violates these standards.

Renterlyst may offer automated translation services or tools to assist with Content translation. However, Renterlyst does not guarantee the accuracy or reliability of such translations. You are responsible for reviewing and confirming the accuracy of translated Content.

3. Fees

Renterlyst may charge service fees, technology fees, listing fees, or other applicable charges (collectively, “Fees”) to Landlord-Sellers, Tenant-Buyers, and/or Real Estate Agents for access to and use of the Renterlyst Platform, including but not limited to lead generation, digital contracting tools, document storage, account management, negotiation facilitation, and transaction lifecycle tracking.

Details regarding specific Fees, how they are calculated, and when they apply are disclosed:

  • On the Renterlyst Platform,

  • During the listing, application, or transaction process, and/or

  • In applicable terms outlined in separate agent or affiliate agreements.

All applicable Fees will be disclosed prior to finalizing any commitment or transaction. Except as otherwise stated on the Renterlyst Platform or as required by law, all Fees are non-refundable once incurred.

Renterlyst reserves the right to modify, introduce, or discontinue any Fees at its discretion. In the event of a change to Fee structures:

  • Renterlyst will provide advance notice to Users via the platform or email before such changes become effective.

  • Any Fee changes will apply only to transactions initiated after the effective date of the change.

  • Users who do not agree with a Fee change may terminate their use of the platform prior to the new Fee taking effect.

By continuing to use the Renterlyst Platform, you agree to pay any applicable Fees in accordance with the terms presented.

4. Platform Rules

To help protect the integrity, safety, and functionality of the Renterlyst Platform, you agree to follow these rules and not assist or encourage others to violate them.

Act with Integrity and Respect Others

  • Do not lie, misrepresent yourself or your property, or impersonate anyone else.

  • Treat other users (landlords, tenants, agents, and staff) with courtesy, fairness, and professionalism.

  • Do not create fake accounts or listings, or attempt to evade enforcement of these Terms, our Policies, or Standards.

Follow Our Non-Discrimination Standards

  • Adhere to our [Nondiscrimination Policy] and avoid discriminatory, harassing, or abusive conduct of any kind.

  • Ensure your behavior and listings comply with applicable fair housing and anti-discrimination laws.

Respect the Renterlyst Platform’s Technology

  • Do not use bots, scrapers, crawlers, or any automated systems to access, extract data, or otherwise interact with the Renterlyst Platform.

  • Do not hack, tamper with, or attempt to circumvent any security, verification, or technological protections in place on the Platform.

  • Do not reverse engineer, decompile, or disassemble any part of the Platform’s code, interface, or infrastructure.

Use the Platform Responsibly

  • Only use Renterlyst as permitted by these Terms or any other formal agreement you have with us.

  • You may only use personal information shared on the Platform as necessary for approved transactions or communications.

  • Do not use Renterlyst's messaging system or user data to send unsolicited or commercial messages without consent.

  • Do not post or share Content unless you have appropriate rights or permission.

  • Do not attempt to manipulate Renterlyst’s algorithms or ranking systems, including false engagement or artificial activity.

Avoid Circumventing the Platform

  • Do not request, offer, or accept payments, leases, applications, or agreements outside of the Renterlyst Platform in order to avoid paying Fees or for any other reason. See our [Offline Fee Policy] for applicable exceptions.

  • Do not encourage or require users to engage with third-party platforms or services before, during, or after a Renterlyst transaction unless approved by Renterlyst.

  • Do not attempt to reroute communication or deals away from Renterlyst once a lead or connection is initiated through the Platform.

Honor Legal and Contractual Obligations

  • You are responsible for understanding and complying with all applicable laws, including those related to housing, data privacy, and consumer protection.

  • If you provide Renterlyst with another person’s personal information, you must have legal authority to do so and ensure that the processing of such information complies with our [Privacy Policy].

  • Do not organize or facilitate any unauthorized leases, subletting, or prohibited activities on or in relation to any Renterlyst-listed property.

  • Do not offer, promote, or engage in illegal services - including, but not limited to, any services related to prostitution or human trafficking.

Respect Intellectual Property

  • Do not use Renterlyst’s name, logo, branding, or any of its proprietary designs without written consent. This includes creating domain names, handles, or social media accounts that are confusingly similar to Renterlyst’s branding.

  • Do not offer services or content that infringe on the intellectual property rights of others.

4.1 Reporting Violations. 

If you believe that a User, Listing or Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting Renterlyst. In addition, if you believe that a User, Listing or Content has violated our Standards, you should report your concerns to Renterlyst. If you reported an issue to local authorities, Renterlyst may request a copy of that report. Except as required by law, we are not obligated to take action in response to any report.

4.2 Copyright Notifications. 

If you believe that Content on the Renterlyst Platform infringes copyrights, please notify us at support@renterlyst.com

5. Compliance, Termination, and Suspension

5.1 Term

The agreement between you and Renterlyst, as governed by these Terms, becomes effective when you first access the Renterlyst Platform (e.g., by creating an account or using our services) and remains in effect until either you or Renterlyst terminate the agreement as outlined below.

5.2 Termination by You or Renterlyst

You may terminate this agreement at any time by contacting us via email or by deleting your Renterlyst account directly through your account settings.

Renterlyst may terminate this agreement and deactivate or remove your account for any reason by providing at least 30 days’ notice via email or using any other contact information associated with your account.

Renterlyst may also suspend or terminate your account immediately and without prior notice if:

  • You breach these Terms, any Additional Legal Terms, or Platform Policies,

  • You violate applicable laws or regulations, or

  • Renterlyst reasonably determines that such action is necessary to protect our platform, community, or third parties.

In addition, Renterlyst reserves the right to close inactive accounts that have shown no activity for more than two years, without prior notice.

5.3 Member Violations

If you violate our Terms, legal obligations, or community standards, or if Renterlyst reasonably believes your behavior or Content puts others at risk or undermines the integrity of the Platform, we may take the following actions, with or without prior notice:

  • Suspend, restrict, or limit your access to Renterlyst or specific features within your account.

  • Remove or make inaccessible your Listings, Reviews, or other user-generated Content.

  • Cancel active or pending rental or rent-to-own agreements facilitated through the Platform.

  • Revoke any special account status or privileges previously granted.

In cases of minor violations, and at Renterlyst’s sole discretion, you may be notified in advance and provided an opportunity to resolve the issue before further action is taken. You may appeal actions taken under this Section by contacting Renterlyst Support.

If a transaction is canceled due to a violation, amounts paid to the Landlord or Agent may be reduced by the cost of any refunds, administrative fees, or damages incurred by Renterlyst.

5.4 Legal Compliance

Renterlyst may take any action it deems necessary to comply with legal obligations, including responding to valid subpoenas, court orders, law enforcement requests, or directives from regulatory or administrative bodies.

5.5 Effect of Termination

Upon termination:

If you are a Landlord, any active or confirmed agreements may be canceled and affected Tenants may receive refunds or cancellation support, as governed by the applicable cancellation or refund policies per the Agreement.

If you are a Tenant, any active rental agreements may be canceled and any refund will be subject to the applicable agreement terms and cancellation policy.

Once your account is terminated, you are not entitled to restoration of the account or any Content previously submitted. If your access has been suspended or your account terminated by Renterlyst, you may not register a new account or use the Platform through another user’s account.

5.6 Survival

Any provisions of these Terms that, by their nature, are intended to survive termination (including but not limited to indemnification, limitation of liability, and dispute resolution provisions) shall survive the termination of this agreement.

6. Modification

Renterlyst may update or modify these Terms at any time. When we make material changes, we will post the revised Terms on the Renterlyst Platform and update the “Last Updated” date at the top of the document.

In addition, we will notify you of any material changes via email, an in-platform notification, direct message, or through any other contact method you have provided to us. Such notice will be provided at least 30 days prior to the changes taking effect.

If you disagree with the revised Terms, you have the right to terminate this agreement immediately by deleting your account or notifying us in writing.

By continuing to access or use the Renterlyst Platform after the effective date of the revised Terms, you acknowledge and agree to be bound by the updated Terms.

7. Resolving Complaints and Refund Requests

If a User provides valid evidence that you, or any party acting on your behalf, such as a guest, occupant, agent, or pet, have:

  1. damaged the complaining User’s, or the property owner’s (where the owner is not also the other party), real or personal property, or property for which the complaining User is responsible or has an economic interest;

  2. caused loss of rent-to-own transaction income or other consequential damages resulting directly from the damage noted in a); or

  3. otherwise caused the complaining User to incur costs (e.g., excessive cleaning, repairs, or related expenses) that exceed any stated fees in the applicable rent-to-own agreement or Listing terms
    (each of a), b), and c) shall constitute a "Damage Report"),

the complaining User may notify Renterlyst and seek resolution through our internal Resolution Center.

You will be notified of the Damage Report and provided an opportunity to respond. If you accept responsibility or if the issue is escalated and Renterlyst determines, at its sole discretion, that the claim is valid and you are responsible, Renterlyst may collect the cost of the Damage Report from you, including through a designated payment method on file or by invoicing you directly.

You agree that:

  • Renterlyst may assist in recovering the costs under any applicable insurance policies you hold.

  • Renterlyst reserves the right to pursue all legal remedies available under applicable law, including but not limited to involving a collections agency, filing claims in court, or seeking damages under contract or tort law.

You further agree to cooperate in good faith, provide timely and accurate information, sign necessary documents, and take reasonable actions as requested by Renterlyst in the investigation and resolution of Damage Reports, complaints, insurance matters, or other disputes arising from your use of or listing on the Renterlyst Platform.

8. Renterlyst's Role

Renterlyst provides a platform that enables Users to publish, offer, discover, negotiate, and enter into rent-to-own agreements. While we work diligently to provide a high-quality experience for all Users, Renterlyst does not and cannot control the conduct of Landlords, Tenant-Buyers, or other Users of the platform.

You acknowledge that Renterlyst (or its affiliates) has the right, but not the obligation, to monitor use of the Renterlyst Platform and to verify any information provided by Users. For example, Renterlyst may record, review, monitor, limit, disable access to, remove, or edit text, in-app messages, phone communications, documents, or other content for the purposes of:

  • Operating, securing, and improving the Renterlyst Platform (including for fraud prevention, risk assessment, compliance, and customer support);

  • Ensuring User compliance with these Terms, our Policies, and Platform Standards;

  • Complying with applicable laws, regulations, court orders, or law enforcement requirements;

  • Addressing content or behavior we deem to be harmful, misleading, abusive, unlawful, or otherwise objectionable;

  • Enforcing these Terms or taking other actions outlined herein;

  • Maintaining and applying any quality or eligibility criteria for Listings, communications, or User activity.

Users acknowledge and agree that Renterlyst may enforce its Policies, Standards, and Additional Terms, including making discretionary decisions about whether and how those policies apply to a specific situation.

Users agree to cooperate with and assist Renterlyst in good faith, including responding to information requests and taking reasonable steps as may be requested by Renterlyst in connection with any investigation related to misuse, abuse, or dispute resolution on the Renterlyst Platform.

Unless expressly stated in a separate agreement, Renterlyst does not act as an agent for any User, including Landlords or Tenant-Buyers. However, in cases where Renterlyst (or its affiliates) facilitates payments, it may act as a limited payment collection agent solely for the purpose described in the Payment Terms.

9. User Accounts

To access and use many features of the Renterlyst Platform, you must first register a user account. Registration is permitted only for natural persons who are 18 years or older, legal entities, or partnerships with the legal capacity to enter into binding agreements.

By registering, you represent and warrant that:

  • You meet the minimum age and eligibility requirements;

  • You are not barred from using the Renterlyst Platform under the laws of the United States, your country of residence, or any other applicable jurisdiction;

  • All information you provide during the registration process is truthful, accurate, current, and complete, and you agree to keep this information regularly updated.

You may not transfer, assign, or share your account with anyone else. You are fully responsible for maintaining the confidentiality and security of your account credentials and agree not to disclose your login information to any third party. You are solely responsible and liable for all activity conducted under your account.

You must promptly notify Renterlyst if you suspect unauthorized access, your credentials are lost or stolen, or your account has been otherwise compromised.

In accordance with applicable law, Renterlyst may, but is not obligated to:

  • Request government-issued identification or other verification documents;

  • Conduct identity, background, or legal eligibility checks;

  • Screen your information against third-party databases;

  • Request public records, including but not limited to criminal convictions or sex offender registries, where lawful and applicable.

Renterlyst reserves the right to suspend or terminate any account that violates these terms, provides false information, or poses a risk to the integrity of the platform or its Users.

10. Disclaimer of Warranties

The Renterlyst Platform and all associated Content are provided “as is” and without warranties of any kind, whether express or implied. To the maximum extent permitted by law, Renterlyst and its affiliates expressly disclaim all warranties, including but not limited to:

  1. No Endorsement or Guarantee – Renterlyst does not endorse or guarantee the existence, conduct, performance, safety, legality, quality, or suitability of any User, property, Listing, Rent-to-Own arrangement, or third-party service.

  2. No Platform Performance Guarantee – Renterlyst does not warrant that the platform will be error-free, uninterrupted, or always available.

  3. No Assurance from Verifications – Renterlyst does not warrant that any verification, identity, or background checks (if performed) will reveal past misconduct or prevent future misconduct. Any use of terms like “verified” simply reflects that a certain process was completed, and does not imply Renterlyst’s endorsement or guarantee of any User or Listing.

These disclaimers apply to the fullest extent permitted by applicable law. If you are entitled to statutory warranties or rights under your local laws that Renterlyst cannot legally disclaim, the duration and extent of such warranties or rights shall be limited to the maximum extent permitted by law.

11. Limitations on Liability

Neither Renterlyst (including its affiliates and personnel), nor any party involved in the creation, development, operation, or delivery of the Renterlyst Platform or any of its Content, will be liable for any incidental, special, exemplary, or consequential damages. This includes, but is not limited to, lost profits, loss of data, loss of goodwill, service interruption, system or device damage or failure, substitute costs, or any damages related to personal injury, bodily harm, or emotional distress arising from or connected to:

  • These Terms;

  • The use of or inability to use the Renterlyst Platform or any associated Content;

  • Any communications, interactions, or meetings you may have with others as a result of using the Renterlyst Platform;

  • The posting, negotiation, agreement, or use of a rent-to-own Listing or related Services.

This applies regardless of the legal theory (e.g., contract, warranty, tort—including negligence—or product liability) and even if Renterlyst has been advised of the possibility of such damages. The same applies if any limited remedy provided in these Terms fails in its essential purpose.

Except for Renterlyst’s obligations to transmit payments to Landlords under these Terms or issue refunds under specific damage or resolution policies, Renterlyst's total liability for any claim or dispute arising out of or in connection with these Terms, your interaction with other Users, or your use (or inability to use) the Renterlyst Platform, Listings, or Services, will be limited as follows:

  • For Tenant-Buyers: the total amount you paid via the Renterlyst Platform in the 12-month period before the event giving rise to the liability;

  • For Landlord-Sellers: the total amount you received via the Renterlyst Platform in the 12-month period before the event giving rise to the liability;

  • For all other Users: one hundred U.S. dollars (US$100).

These limitations are a fundamental basis of the agreement between you and Renterlyst. If applicable law does not permit certain limitations, they may not apply to you to the extent prohibited.

12. Indemnification

To the maximum extent permitted by applicable law, you agree to release, defend (at Renterlyst’s option), indemnify, and hold harmless Renterlyst (including its payment partners, affiliates, and personnel) from and against any claims, liabilities, damages, losses, and expenses, including but not limited to reasonable legal and accounting fees, that arise from or relate to:

  • Your breach of these Terms (including any supplemental or additional terms that apply to specific features or services), or any of Renterlyst’s Policies, Guidelines, or Standards;

  • Your misuse of the Renterlyst Platform;

  • Your interactions with other Users, including any rent-to-own agreements, tenancy periods, disputes, injuries, property damage, losses, or other incidents arising out of or related to your use of the platform;

  • Your failure, or Renterlyst’s failure at your direction, to accurately report, collect, or remit taxes or comply with local tax regulations;

Your violation of any applicable law, regulation, or third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual obligations.

This indemnification obligation applies regardless of whether Renterlyst is alleged to have been negligent and regardless of how the claim or liability arose.

13. Governing Law and Venue

If you reside or have your place of establishment in the United States, these Terms will be governed by and interpreted in accordance with the laws of the State of Florida and the United States of America, without regard to conflict-of-law principles. Any judicial proceedings (excluding small claims actions) that are not subject to arbitration under Section 22 must be brought in state or federal courts located in Florida, unless both you and Renterlyst agree to a different venue. You and Renterlyst consent to the personal jurisdiction and venue of courts located in Florida for such matters.

6. United States Dispute Resolution and Arbitration Agreement

PLEASE READ THE FOLLOWING SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. THIS SECTION CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER. This Arbitration Agreement supersedes all prior versions.

14.1 Application

This Arbitration Agreement applies only if your country of residence or establishment is the United States. If you reside or are established outside of the United States and still bring a legal claim against Renterlyst in the U.S., this Arbitration Agreement governs the determination of whether this Section 14 applies to you, including any threshold questions on residency, arbitrability, venue, and applicable law.

14.2 Overview of the Dispute Resolution Process

Renterlyst is committed to resolving disputes in a fair and user-friendly manner. If this Section applies to you, the process includes two steps:

(1) an informal negotiation with Renterlyst’s customer support team (outlined in Section 14.3), and if necessary,
(2) binding individual arbitration as described in this Arbitration Agreement.

Either you or Renterlyst may also choose to resolve the dispute in small claims court instead of arbitration.

14.3 Mandatory Pre-Arbitration Dispute Resolution and Notice

At least 30 days before initiating arbitration, both you and Renterlyst agree to send each other an individualized, written notice of dispute (“Pre-Dispute Notice”) and to engage in a good faith effort to resolve the issue informally.
You must send your Pre-Dispute Notice to Renterlyst’s agent for service of process at:
CSC Lawyers Incorporating Service, 1200 South Pine Island Road, Plantation, FL 33324.
Renterlyst will send its Pre-Dispute Notice to the email address associated with your Renterlyst account.

Each Pre-Dispute Notice must include:

  • The date, your full name, mailing address, Renterlyst username, and account email

  • Your signature

  • A brief description of the dispute

  • The specific resolution or relief requested

If the dispute is not resolved within 30 days, either party may file a demand for arbitration with the designated provider (see Section 14.6). A copy of the Pre-Dispute Notice and proof of delivery must be attached to any arbitration demand submitted.

14.4 Agreement to Arbitrate; Delegation

You and Renterlyst agree that any dispute, claim, or controversy related to these Terms ,including but not limited to their applicability, breach, termination, validity, enforcement, or interpretation, or arising from the use of the Renterlyst Platform, Listings, Services, or Content (collectively, “Disputes”) will be resolved by binding individual arbitration (“Arbitration Agreement”).
If a question arises about whether this Arbitration Agreement applies or can be enforced, both you and Renterlyst agree that an arbitrator will decide.

This includes any disputes about:

  • Arbitrability

  • Compliance with the Pre-Dispute Notice

  • Responsibility for arbitration fees

  • Interpretation, formation, enforceability, or scope of this Section

14.5 Exceptions to the Arbitration Agreement

The following types of claims are not subject to arbitration and may be brought in court, as defined in Section 13:

  • Claims related to actual or threatened infringement, misappropriation, or violation of intellectual property rights (e.g., trademarks, copyrights, patents, trade secrets)

  • Claims seeking emergency injunctive relief based on exigent circumstances (e.g., cyberattacks, criminal conduct, imminent harm)

  • Requests for public injunctive relief

  • Claims of vexatious litigation (litigation abuse)

  • Individual claims of sexual assault or harassment arising from use of the Renterlyst Platform or services

Claims for public injunctive relief, if any, shall be stayed and handled after the arbitration of all other arbitrable claims, in accordance with Section 3 of the Federal Arbitration Act.

14.6 Arbitration Forum Rules and Governing Law

This Arbitration Agreement involves a transaction in interstate commerce, and as such, the Federal Arbitration Act (FAA) governs the interpretation and enforcement of both its procedural and substantive terms, not state law.
Arbitration will be administered by ADR Services, Inc. (“ADR”) (www.adrservices.com) in accordance with:

  • Rules 1, 6–7, 8–9, 11–12, 45, 54, and 56 of the Federal Rules of Civil Procedure (“Selected Federal Rules”)

  • ADR’s Arbitration Rules then in effect (the “ADR Rules”), except where modified by or in conflict with this Arbitration Agreement

You can review the ADR Rules at www.adrservices.com.

If a properly submitted arbitration demand cannot be administered by ADR Services, the arbitration will be administered by the American Arbitration Association (AAA) under the Selected Federal Rules and the AAA Consumer Arbitration Rules (“AAA Rules”) in effect at that time (www.adr.org).

If the AAA also cannot or will not administer the arbitration, you and Renterlyst agree to confer and choose an alternative arbitral forum. If no agreement is reached, either party may petition a court to appoint an arbitrator pursuant to 9 U.S.C. § 5, and the arbitration will then proceed under that forum’s rules, unless inconsistent with this Arbitration Agreement.

14.7 Arbitration Hearings and Locations

To make arbitration efficient and cost-effective, the following procedures apply:

  • For disputes involving less than $1,000,000, arbitration hearings will be conducted remotely via video conference, unless both parties agree otherwise or the arbitrator orders an in-person hearing.

  • For disputes over $1,000,000, hearings will be held in Broward County, Florida, unless the parties agree to another location or the arbitrator directs otherwise.

  • For claims of $10,000 or less, arbitration will proceed based solely on submitted documents, unless the arbitrator determines a hearing is reasonably warranted.

14.8 Arbitration Fees and Costs

Your share of arbitration fees and arbitrator compensation will follow the ADR Rules and fee schedule (www.adrservices.com).

If your gross monthly income is less than 300% of the federal poverty guidelines, you may be eligible for a waiver of arbitration fees and costs (excluding arbitrator fees).
To qualify:

  • Submit a sworn declaration stating your monthly income and household size to the arbitration provider.

  • If the fee waiver is granted and you provide Renterlyst with documentation verifying your income level, Renterlyst will cover your portion of arbitrator fees.

14.9 Improper or Frivolous Claims

Either party may request the arbitrator to impose sanctions if it can be shown that the opposing party or their legal representatives:

  • Filed claims or defenses that are factually or legally baseless

  • Acted in bad faith or with the intent to harass

  • Violated Federal Rule of Civil Procedure 11(b) (interpreting the arbitrator as “the court”)

If such conduct is proven, the arbitrator shall award reasonable attorney’s fees and costs to the requesting party.

Additionally:

  • Either party may seek dismissal of any arbitration initiated in violation of this Arbitration Agreement.

  • A party may file a counterclaim in arbitration for improper initiation of proceedings.

  • If the arbitrator finds that a party initiated proceedings improperly or without satisfying the conditions of this Agreement, the arbitrator will award the opposing party actual damages, including legal costs and fees.

14.10 Arbitrator’s Decision

The arbitrator will issue a written decision that includes the essential findings of fact and conclusions of law on which the award is based. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The arbitrator may grant any relief permitted by law or by the applicable arbitration rules, but any declaratory or injunctive relief shall only be issued on an individual basis and only as necessary to provide relief to the specific party bringing the claim.

14.11 Jury Trial Waiver

You and Renterlyst each knowingly and voluntarily waive the right to a jury trial for any dispute that is subject to arbitration under this Agreement.

14.12 No Class Actions or Representative Proceedings

To the fullest extent permitted by law, you and Renterlyst waive the right to:

  • Participate in or initiate a class action lawsuit

  • Pursue or be part of a class-wide arbitration

  • Serve as a private attorney general or engage in any representative or consolidated proceeding

Unless otherwise agreed in writing, the arbitrator may not consolidate more than one party’s claims or preside over any type of class or representative arbitration.

If a court determines that the waiver of class or representative actions is unenforceable for a specific claim, that claim alone shall be severed from the arbitration and heard in court. Any remaining arbitrable claims shall proceed in arbitration, and court proceedings will be stayed until arbitration is completed.

14.13 Mass Action Waiver

You and Renterlyst agree that the benefits of arbitration may be compromised when 100 or more similar claims are filed within a 180-day period, meeting all three of the following criteria:

  1. Involving the same or similarly situated parties

  2. Based on similar legal theories or arising from related events or incidents

  3. Coordinated by the same or affiliated legal counsel

These grouped filings will be considered a Mass Action, and you and Renterlyst waive the right to have any Dispute administered or resolved as part of a Mass Action. This section does not prevent participation in a mass settlement of claims.

If there is a disagreement over whether a group of claims constitutes a Mass Action, the arbitrator assigned to the first-filed claim will decide. If no arbitrator has been assigned, one will be appointed for that limited purpose.

14.14 Mass Action Batching Requirements

If an arbitration proceeds despite the Mass Action Waiver in Section 14.13, the following rules apply:

  • Claims will be grouped into batches of up to 200 claimants

  • Claimants will be alphabetized (by last name or business name) to determine batch groupings

  • Each batch will be randomly numbered and arbitrated sequentially

  • While one batch is active, others will be held in abeyance unless otherwise agreed or ordered

  • Each batch will be completed within 240 days of the initial pre-hearing conference

  • If any claimant’s case does not have a pre-hearing conference within 2 years of the last-filed claim, that claimant may opt to proceed in court, subject to the terms of Section 14.12

14.15 Offers of Judgment

At least 10 days before the arbitration hearing, either party may serve an offer of judgment to resolve the dispute on specific terms. If accepted:

  • The signed offer and proof of acceptance will be submitted to the arbitrator

  • An award will be issued accordingly

If the offer is not accepted within 30 days or by the hearing date (whichever is earlier), it is withdrawn and inadmissible, except for use in deciding cost awards.

If the rejecting party fails to obtain a more favorable outcome, they will not recover post-offer costs and must pay the offering party’s costs, including arbitration fees, from the time of the offer.

14.16 Severability

Except where otherwise specified in Section 14.12, if any part of this Arbitration Agreement is found to be unenforceable, the rest shall remain in full force and effect.

14.17 Amendments to This Agreement

If Renterlyst amends this Arbitration Agreement after you last accepted it, you may opt out of the amendment by providing written notice within 30 days of the change taking effect. Your notice must include:

  • Your name and address

  • Date of notice

  • Email used to register with Renterlyst

  • A clear statement that you wish to opt out

  • Your signature

Send the opt-out notice via email to: arbitration-opt-out@Renterlyst.com

Rejection of a change does not revoke your agreement to prior versions of the Arbitration Agreement, which will remain valid and enforceable.

14.18 Survival

Except as limited by Section 6 and subject to Section 4 of these Terms, this Section 6 will survive the termination of these Terms and your use of the Renterlyst Platform.